Privacy Policy

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Your personal data confidentiality is one of the main concerns of SC MAISON DE LUXE SRL, located in Constanta municipality, Str. Maior Gheorghe Murea, No.15, Constanta County, Romania, as a data operator. This document aims to inform you about the processing of your personal data in the context of using the website www.maisondeluxe.ro, hereinafter referred to as “the site”.

Contents:

Categories of personal data processed;
Purposes and legal bases for processing;
Data retention periods;
Disclosure of personal data;
Transfer of personal data;
Your rights;
Confidentiality of minors;
Privacy policy changes.

Categories of personal data processed:
If you are a client of the site, SC MAISON DE LUXE SRL will process your personal data such as:

Full name;
Phone number;
Email address;
Billing address;
Delivery address;
Data regarding how you use the site (e.g., your behavior/preferences/habits on the site);
And any other categories of data that you provide directly in the context of creating a user account, placing an order through the site, or in any other way resulting from using the site.

If you create your user account on the site using your Facebook or Google account, SC MAISON DE LUXE SRL will process the following public profile data displayed by those applications: user name, email address. If you choose to create a user account before finalizing the order of a product available on the site, your email address will be requested, based on which an account will be automatically created. If you do not complete the order, the email address and other provided data will not be stored by SC MAISON DE LUXE SRL, and the created account will be automatically deleted.

If you are a visitor of the site, SC MAISON DE LUXE SRL will process the personal data you provide:

Directly, in the context of using the site, such as data you provide in the contact/questions/complaints section, to the extent you contact us in this way
Indirectly, data such as: IP address, browser used, browsing duration, search history, operating system used, language and pages viewed, full URLs, clickstream data to, through, and from our site, products or information viewed/searched, visit durations on certain pages, and interactions with pages (e.g., scrolling, clicks, mouse-overs), user behavior data.

Purposes and bases of processing
If you are a client of the site, SC MAISON DE LUXE SRL processes your personal data as follows:

For executing the contractual relationship between you and SC MAISON DE LUXE SRL, namely for taking, validating, dispatching, and invoicing the order placed on the site, informing you about the status of the order, organizing product returns, etc.

Reason: Processing your data for this purpose is based on the contract concluded between you and SC MAISON DE LUXE SRL, defined in the Terms and Conditions. Providing your personal data is necessary to execute this contract. Refusal to provide data may result in the inability to carry out the contractual relationship between you and SC MAISON DE LUXE SRL. To fulfill the legal obligations in the context of the services provided through the site, including tax obligations and archiving.

Reason: Processing your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is required. Refusal to provide data may result in the inability to respect the legal obligations incumbent on the user and therefore in the inability to offer services through the site.

For marketing activities, namely for sending, through remote communication means (e-mail, sms), commercial communications regarding the products and services offered by SC MAISON DE LUXE SRL, through the site.

Reason: Processing your data for this purpose is based on your consent, if you choose to provide it. You can express your consent for data processing by checking the appropriate box at the time of account creation, or subsequently, in the “my account information” section. To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications. Additionally, you can unsubscribe by accessing the "my account information" section. Providing your data for this purpose is voluntary. Refusal to provide consent for data processing for this purpose will not have negative consequences for you.

For conducting various analyses, reports on the functioning of the site, creating consumption preference profiles mainly to improve the experience offered on the site.

Basis: Processing your data for this purpose is based on the legitimate interest of continuously improving clients' experiences on the site. Providing your data for this purpose is voluntary. Refusing to provide data for this purpose will not have negative consequences for you.

If you are a site visitor, SC MAISON DE LUXE SRL processes your personal data as follows:

For marketing activities, namely for sending, through remote communication means (e-mail, sms), commercial communications regarding the products and services offered by SC MAISON DE LUXE SRL, through the site.

Reason: Processing your data is based on your consent, if you choose to provide it. You can express your consent for data processing by completing and checking the appropriate box in the newsletter subscription form available on the site. To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications. Providing your data for this purpose is voluntary. Refusal to provide consent for data processing will not have negative consequences for you.

For resolving complaints, grievances, and for monitoring traffic and improving your experience on the site.

Reason: Processing your data for this purpose is based on the legitimate interest of SC MAISON DE LUXE SRL of ensuring the proper functioning of the site and for continuously improving the visitors' experience on the site, including through resolving various comments, questions or complaints. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

Data retention period:

We will process your personal data for as long as necessary to fulfill the processing purposes mentioned above. If you are a client, we will process your data throughout the duration of the contractual relationship and subsequently according to the legal obligations incumbent (e.g., in the case of tax accounting justification documents where the retention period prescribed by law is ten years from the date of completion of the financial year during which they were prepared). If you are a client and you choose to delete the user account by pressing the “delete account” button in the “my account information” section, SC MAISON DE LUXE SRL will interpret this action as your option to unsubscribe from receiving commercial communications through which we keep you updated about products and services offered through the site. In this regard, if you choose to delete your user account, we will no longer send you such emails and/or sms messages. However, please note that deleting the account does not automatically lead to the deletion of your personal data. If you no longer wish to have your data processed, or if you want your data deleted, you can exercise the rights detailed in point 6 below. If you request account deletion, but that account has at least one active order, the account deletion request can only be registered after the products are delivered, and the last active order is completed. If you withdraw your consent for data processing for marketing purposes, your personal data processing will cease without affecting the processing carried out based on consent expressed by you before its withdrawal.

Disclosure of personal data:

We do not rent or sell your personal data to third parties. Besides the operator, in certain situations, data may be accessible to third parties such as service providers, shipping companies, hosting providers, IT companies, appointed, if necessary, as persons authorized by the Operator. They are contractually obliged to keep the data confidential and to use it exclusively for the purpose for which it was provided. Furthermore, we might disclose your personal data to public authorities (central/local) in the following cases exemplified:

For site management;
In situations where this communication is necessary to award prizes or other facilities to the targeted individuals, obtained as a result of their participation in various promotional campaigns organized by SC MAISON DE LUXE SRL through the site;
For maintaining, personalizing, and improving the site and the ongoing services through it;
For conducting data analysis, testing, research, monitoring usage and activity trends, developing security features, and user authentication;
For sending marketing commercial communications, within the conditions and limits provided by law;
When the disclosure of personal data is required by law, etc.

Transfer of personal data:

Personal data provided to SC MAISON DE LUXE SRL may be transferred outside Romania, but only to countries within the European Union.

Your rights:

Under the conditions provided by the legislation on data processing, as a data subject, you benefit from the following rights:

Right to be informed – the right to receive details regarding processing activities carried out by SC MAISON DE LUXE SRL, as described in the present document;
Right of access to data, the right to obtain confirmation from the user regarding the processing of personal data, as well as details about the processing activities such as the way data is processed, the purpose for which processing is done, recipients or categories of data recipients, etc.;
Right to rectification – the right to obtain from SC MAISON DE LUXE SRL the rectification of inaccurate/unjustified personal data, as well as the completion of incomplete data;
Right to delete data, without undue delay, (“right to be forgotten”) – certain conditions apply; It is possible that, following a data deletion request, SC MAISON DE LUXE SRL might anonymize such data (thus depriving it of its personal nature) and continue processing for statistical purposes;
Right to restrict processing, under certain conditions;
Right to data portability – the right to receive personal data in a structured, commonly used, and machine-readable format, as well as the right for that data to be transmitted to another data operator, to the extent the conditions imposed by the law are fulfilled;
Right to object (concerning processing activities) which can be exercised by sending a request as indicated below; – at any time, for reasons related to your particular situation, to request data processing based on legitimate interest or based on public interest, except when there are legitimate and compelling reasons to process that outweigh the interests, rights, and freedoms of the data subjects or the purpose is the ascertainment, exercise, or defense of a legal claim; – at any time, free of charge and without providing any justification, to request data processing for direct marketing purposes.
Right not to be subject to an automated individual decision-making process, including profiling, which produces legal effects concerning you or significantly affects you;
Right to address the National Authority for Supervising Personal Data Processing or competent courts, to the extent you consider necessary. For any further questions regarding how personal data is processed or to exercise the rights mentioned above, please contact us at the email address: [email protected]

Confidentiality of minors:

SC MAISON DE LUXE SRL does not knowingly contact or collect information from individuals under 18 years of age. The website is not intended to solicit information of any kind from individuals under 18. If, by mistake, we come into possession of such information and we are notified of this, we will obtain appropriate parental consent to use this information or, if not possible, will delete the information from our servers. If you wish to notify us about receiving information from individuals under 18, please contact us at the email: [email protected]

We reserve the right to modify this privacy policy. In case of future significant changes, you will be notified by email (if possible) or by posting a specific message on the company’s website SC MAISON DE LUXE SRL. This web page uses cookies. For more information on how these are used, please access the following link: https://ec.europa.eu/info/cookies_en

COOKIES

What is understood by cookies?

A cookie is a small text file that a site saves on your computer or mobile device when you visit it. Thanks to cookies, the site remembers your actions and preferences (login, language, font size, and other display preferences) for a specified period of time. So you don’t have to re-enter them whenever you return to the site or browse from one page to another.

How are cookies used?

Some of our pages use cookies to remember:

your display preferences, such as contrast, color, or font size
if you have answered a pop-up survey on content usefulness (so you won’t be asked again)
if you have agreed (or not) to the use of cookies on the site.

Also, some videos hosted on our pages use cookies to collect anonymous statistics regarding how you reached the site and the videos you viewed.

Allowing cookies is not strictly necessary for the site to work, but it can improve your browsing experience. You can delete or block cookies but, if you do so, some features of the site may not function as intended.

The associated information with cookies is not used to identify you personally. Additionally, we maintain control over the data concerning your browsing preferences. Cookies are not used for purposes other than those described here.
Do we use other cookies?

Some of our pages or subsites may use additional or different cookies than those described above. In this case, you will find details on specific cookie-related pages. You may also be asked for consent regarding their storage.
How can you control cookies?

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies on your computer, and you can set most browsers to block them. If you do this, you might have to manually set some preferences whenever you visit the site. Also, some services or options may not work.

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